Privacy Policy
Legal Compliance & Commitment to Privacy
We respect your privacy. As a public body in Alberta, we are governed by the Access to Information Act (ATIA) and the Protection of Privacy Act (POPA). All personal information in our custody is handled accordingly.
Visiting Our Website
When you browse or download content from the public information sections of our site, we automatically collect the following in aggregate only (not connected to any individual):
- IP address or internet domain
- Browser type and operating system
- Date and time of access
- Pages visited
- Referring website (if any)
This helps us understand site usage and improve navigation. We do not collect identifiable personal data during anonymous browsing.
Cookies
Our site may use session cookies (temporary, non-identifying) to support basic functionality. We do not use cookies to build user profiles or track you across sessions. You can disable or manage cookies via your browser settings.
Collection of Personal Information
When you voluntarily provide personal information, such as through submitting a contact form or applying to access online services, we inform you at the point of collection about:
- What personal information is being collected
Why we need it
We collect only what is necessary and do not require unnecessary data for registering services.
Use and Disclosure of Personal Information
We use the information collected only for the purpose for which you provided it (e.g. responding to inquiries, processing service requests). We disclose information only as follows:
- Required by law
With your explicit consent
With authorized third parties when needed to deliver our services (e.g. contractors)
Email Communications
Personal information sent via email or website forms is handled in compliance with POPA/ATIA. Access to emails within our system may be reviewed by department heads or delegates to fulfill official duties, but will not be shared beyond necessary operational access.
Links to Other Websites
Our site may contain links to external websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before disclosing personal information.
Protection, Retention & Accuracy
We retain personal data only for as long as it is needed to fulfill the purpose or as required by law. We employ reasonable technical and administrative safeguards to protect your information and maintain its accuracy. You may request correction or access to your personal information at any time under ATIA/POPA.
Access & Requests Under ATIA/POPA
To request access to personal or general records, you may submit an Access to Information (ATI) request. There may be a standard fee for non-personal records; however, you have the right to withdraw your consent or request changes to your data. We handle such requests in accordance with Alberta legislation.
Contact Us
If you have questions or concerns about this privacy policy or how your information is handled, please contact us:
Town of Westlock
10003 – 106 Street
Westlock, AB T7P 2K3
Phone: 780-349-4444
Contact Us
Town of Westlock
Town Office
10003-106 Street,
Westlock, Alberta T7P 2K3
Ph: 780-349-4444
Toll Free: 1-866-349-4445
Fax: 780-349-4436
Email Us: info@westlock.ca
After Hours/On-Call:
780-349-0178